Privacy Policy
Last Updated: 3 June 2026
PRIVACY POLICY
Who We Are
Kalla is committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
We may collect:
Name
Email address
Billing and delivery address
Telephone number
Order details
Website usage information
How We Use Your Information
We use your information to:
Process and fulfil orders
Deliver products
Respond to enquiries
Improve our products and website
Send marketing communications where consent has been provided
Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure or misuse.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent at any time
To exercise these rights, please contact:
Contact Us
Email: info@mykalla.co.uk
Website: www.mykalla.co.uk
© Kalla. All Rights Reserved.
Bliss Collection™ is a product range of Kalla.
TERMS & CONDITIONS
1. Introduction
Welcome to Kalla. By accessing or using our website, you agree to be bound by these Terms & Conditions.
These terms govern your use of our website and the purchase of products from us.
2. About Us
Kalla is a UK-based business offering handcrafted skincare and wellness products, including facial oils, body oils, bath salts and oatmeal bath soaks. Products may be sold under our Bliss Collection range.
Contact Details
Email: info@mykalla.co.uk
Website: www.mykalla.co.uk
3. Products
We make every effort to ensure product descriptions, images and prices are accurate.
As our products are handcrafted using natural ingredients, slight variations in colour, scent and appearance may occur.
4. Pricing
All prices are displayed in GBP (£).
We reserve the right to change prices without prior notice.
5. Orders
Once an order has been placed, you will receive an order confirmation email.
We reserve the right to refuse or cancel orders where necessary.
6. Product Use
Our products are intended for external use only.
Customers should review ingredient lists before use and perform a patch test where appropriate.
If irritation occurs, discontinue use immediately.
Our products are not intended to diagnose, treat, cure or prevent any medical condition.
7. Intellectual Property
All website content including logos, product descriptions, photographs, artwork and branding remains the property of Kalla and may not be reproduced without permission.
8. Limitation of Liability
Kalla shall not be liable for indirect or consequential losses arising from the use of our products or website.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
10. Contact
Email: info@mykalla.co.uk
Website: www.mykalla.co.uk
SHIPPING & DELIVERY POLICY
Processing Times
Orders are typically processed within 1–3 business days.
During busy periods, processing times may be slightly longer.
UK Delivery
Orders are shipped via Royal Mail or a trusted courier service.
Estimated delivery times:
Standard Delivery: 2–5 business days
Tracked Delivery: 1–3 business days
Delivery times are estimates and cannot be guaranteed.
Shipping Confirmation
You will receive confirmation once your order has been dispatched.
Where available, tracking details will be provided.
Incorrect Addresses
Please ensure your shipping address is accurate before completing your purchase.
Kalla cannot be held responsible for delays or losses caused by incorrect address information.
Lost or Delayed Parcels
If your parcel has not arrived within a reasonable timeframe, please contact us at info@mykalla.co.uk.
We will work with the delivery provider to resolve the issue.
International Shipping
International shipping may be offered to selected countries.
Customers are responsible for any customs charges, taxes or import duties that may apply.
RETURNS & REFUND POLICY
Your Right to Cancel
Under the UK Consumer Contracts Regulations, customers have the right to cancel an order within 14 days of receiving their goods.
To exercise this right, please contact:
Returns
Items must be:
Unused
Unopened
In their original packaging
Returned within 14 days of notifying us
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
Opened skincare products
Opened facial oils
Opened body oils
Opened bath salts
Opened bath soaks
Any product showing signs of use
Unless the item is faulty.
Faulty or Damaged Products
If your order arrives damaged or faulty, please contact us within 48 hours of delivery and provide photographs where possible.
We will arrange a replacement or refund where appropriate.
Refunds
Approved refunds will be processed to the original payment method.
Refunds are typically issued within 5–10 business days of receiving returned goods.
Contact Us
Email: info@mykalla.co.uk
Website: www.mykalla.co.uk
COOKIE POLICY
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience and allow certain website functions to operate correctly.
How We Use Cookies
Kalla uses cookies to:
Remember your preferences
Enable shopping cart functionality
Improve website performance
Analyse website traffic
Measure marketing effectiveness
Enhance user experience
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website and cannot be disabled.
Examples include:
Shopping cart functionality
Security features
Website navigation
Analytics Cookies
These cookies help us understand how visitors use our website.
Examples include:
Google Analytics
Marketing Cookies
These cookies help us deliver relevant advertisements and measure advertising performance.
Examples include:
Meta (Facebook) Pixel
Google Ads
Managing Cookies
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
Changes to This Policy
We may update this Cookie Policy from time to time.
Any changes will be posted on this page.
Contact Us
Email: info@mykalla.co.uk
Website: www.mykalla.co.uk
© Kalla. All Rights Reserved.
Bliss Collection™ is a product range of Kalla.